- Web based administration -
There is no need for administrators to install
special software on their desktops to administer
System Integration Server. Administration is done
through the local Intranet. There are no controls,
neither Java nor ActiveX, to install.
- Real-time Data access - System
Integration Server integrates data from many
different data sources including databases,
Corporate Intranets, the Internet, Host Systems
allowing agents and the phone switch access to
important information required to best do its job.
- Preview Dialing - Add dialing
capabilities to your application quickly and easily
with the system integration server web call.
- Maximize Agent Productivity -
System Integration Server improves both the quality
of the customer contact experience as well as the
quantity.
- Maximum Flexibility of Solutions
- System Integration Server's modular and scriptable
design provides the tools necessary to meet your
specific business needs and requirements while
utilizing existing technology and investment.
- Voice Data Transfer - System
Integration Server allows calls to be transferred
between computers while carrying the data with it so
the data does not have to be re-entered. This
improves customer relationships and improves agent
productivity.
- eMail Routing - The System
Integration server routes Microsoft Exchange e-mail
and blends them with voice calls to provide the best
service levels across multiple media channels.
- Overridable Softphones - The
client softphones can be overridden to extend their
functionality and add features. Combine this with
the overridable server side applications, you can
extend both client and server functionality to
provide completely new functionality to your
application.
- Attendant Console - The
attendant console can be used to show the current
status of the phones in the enterprise and to
provide quick transfer and conference capabilities.
This application is LDAP aware and provides for fast
LDAP directory searches based on Last name, first
name, or department.
- Phone Push - Combine
Telephony events with the ability to push web pages
to IP phones and you get a powerful combination for
unique applications.
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Whitefeld has
developed a solution specifically for energy companies.
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