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System Integration Server

Technical Specifications
Product Information
Features and Benefits
Technical Specifications
SIS Product Brochure
SIS Avaya Product Brochure
Server Screenshots
Supported PBXs


Screen pops and task routing are all controlled by simple workflows.   Any user defined event either initiated from the web, COM event, or .NET event can be controlled by workflows.  Workflow editing occurs through a completely thin-client browser interface with no ActiveX Controls, Flash or Java applets to install.  Business rules/workflow are graphical and self documenting. The workflow creation process is intuitive and simple. 


The core of the System Integration Server is the hosting of the JScript.NET and C# engines. JScript.NET is a widely accepted scripting language found in applications such as web browsers and web servers. It is known by most all IT professionals and many widely available development tools can provide syntax checking and intelligent syntax completion.  C# is similar to JScript.NET but with greater type control and some additional language features that make it a great language for creating SIS Server Applications.  Scripting provides the advanced capabilities that help you unlock the power of the System Integration Server platform.

While C# is not generally considered a scripting language, the System Integration server provides support for compiled .NET modules as well as run time compilation of JScript.NET and C# modules.  This allows applications to be tweaked without a complicated compilation process and it gives the application the ability to start and stop individual modules without restarting the server itself.


Workflow step objects are created from JScript.NET and XML, so if there is a step object not available for your unique needs, it is simple to create one.  Just about anything that can not be done directly in JScript.NET can be accomplished by making a simple Microsoft COM or .NET based connector object in your choice of many available programming languages. These connectors can be written in C#, C++, Visual Basic, Powerbuilder, Java, Perl, VBScript, JScript, and many others.


Whitefeld Screen pops are very powerful.  They can be completely thin-client - if the CRM application is capable of accept data through IP, no installation is required on the desktop.  You can still use workflows in these cases.  When the desktop application is incapable of accepting network events, the Whitefeld System Integration Client is installed.  This client is a very low footprint application taking up only an icon in the task bar next to the clock.  This application can host scripts as well and was designed to run portions of a workflow created through the web browser on the server.  You can use it to display dialog boxes, launch browser windows to specific pages (used for agent scripts) and much more.  All common Windows protocols are supported such as OLE, COM, DDE, Keystrokes, HLLAPI, or Windows messages.

In cases where a company has a home grown CRM application, our .NET object can be embedded within their application.  This allows the company to add screen pop capabilities directly into their application without the need for any extra application running on the desktop.  Softphone capabilities can also be gained through this object.


Unlike most CTI applications on the market today, administration of the agent desktops and their extensions are done via a web application located on the server. Administration can be done by any user with appropriate privileges from anywhere on the network.  Why install a bulky administration program on the desktop when a web browser is all that is required? 


The entire web administration application is thin client with no controls.  Internet Explorer is required.

  


Server requirements really depend on a number of factors including your busy hour call volume, the complexity of the call routing rules, the number of database access and the complexity of the screen pops. That said, the minimum requirements for the System Integration Server is as follows: Windows Server 2003 (Standard or Enterprise) SP1, .NET Framework 3.5 SP1 and IIS installed, all Updates applied, Pentium 4, 3.2GHz with 1Gb RAM, 2Mb of disk space. The typical configuration would be a single processor Xeon, 2.0GHz with 2Gb of RAM and 10Gb of free disk space.


If the Whitefeld System Integration Client is not being used, there are no minimal requirements. Requirements for such a configuration rest solely on the applications running on the workstation. If the Whitefeld client is to be used, the minimum Workstation requirements are as follows: Windows XP Professional SP3, Windows Vista, .NET Framework 3.5 SP1, all Operating System Updates applied, Pentium, 300MHz with 256Mb RAM, 2Mb of disk space. The typical minimum configuration would be a Pentium 4, 2.8GHz with 512Mb of RAM and 2Mb of free disk space.


By relying on industry standard protocols and tools, Whitefeld has been able to significantly reduce the total cost of ownership of a CTI solution and greatly increase the Return On Investment.

 

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