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System Integration Server

Optimize Member Services
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Save Time; Improve Member Satisfaction
  Whitefeld has created a CTI Screen-pop solution specifically for the power industry.  By utilizing Whitefeld's solution in the enterprise, power companies can significantly reduce the costs in Member Services enterprise while increasing Member Satisfaction.
To help member service representatives in its call center, Flint EMC adopted Whitefeld's Computer-Telephony Integration (CTI) screen-pop software.  "The automated look-up process saves at least eight employee-hours per day for the co-op, while speeding up member service," stated Jimmy Autry, Vice President of Member Services.

Whitefeld's solution provides an integrated screen-pop solution to the UPN and Daffron® thin clients.  The install can take less than 2 days.

If you use a desktop application other than Daffron
®  or SECD's UPN software, please contact Whitefeld. We have developed many of CRM application adapters, and may already have one for you.

By Implementing Whitefeld's Screen Pop solution, Flint Energies won a Merit Award in the NRECA Cooperative Research Network's 2005 Cooperative Innovators Competition. Certificates of Merit were awarded to innovative co-ops to recognize their ingenuity in the application of new energy and information technologies that improve customer service. "I was truly impressed with the majority of the entries," says Penelope Hinson of Horry Electric Cooperative in Conway, S.C., who was a contest judge. "We have some really creative, organized talent out there. They know their systems and members, thoroughly research the product, evaluate their options and work to economically meet the growing demands of their members."
         "The automated look-up process saves at least eight employee-hours per day for the co-op, while speeding up member service."

Jimmy Autry
Sr. Vice President
Member and Community Relations








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