To help member service representatives in its call center,
Flint EMC adopted Whitefeld's Computer-Telephony Integration (CTI)
screen-pop software. "The automated look-up process
saves at least eight employee-hours per day for the co-op,
while speeding up member service," stated Jimmy Autry, Vice
President of Member Services.
Whitefeld's solution provides an integrated screen-pop solution to
the UPN and Daffron®
thin clients.
The install can take less than 2 days.
If you use a desktop application other than Daffron®
or SECD's UPN software, please
contact Whitefeld. We have developed
many of CRM application adapters, and may already have one for you.
By Implementing Whitefeld's Screen Pop solution, Flint
Energies won a Merit Award in the
NRECA Cooperative Research Network's 2005 Cooperative
Innovators Competition. Certificates of Merit were
awarded to innovative co-ops to recognize their ingenuity in the
application of new energy and information technologies that improve
customer service. "I was truly impressed with the majority of the
entries," says Penelope Hinson of Horry Electric Cooperative in
Conway, S.C., who was a contest judge. "We have some really
creative, organized talent out there. They know their systems and
members, thoroughly research the product, evaluate their options and
work to economically meet the growing demands of their members." |
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"The automated look-up process
saves at least eight employee-hours per day for the co-op,
while speeding up member service."
Jimmy Autry
Sr. Vice President
Member and Community Relations
 |